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In February of 2018, Family Health & Support Network, Inc. launched its bid for accreditation as a non-profit organization, as well as the accreditation of three (3) programs/services, Family Foster Care and Kindship Care, Counseling, Support, and Education Services and Youth Development Services.

In December of 2018, Family Health & Support Network, Inc. successfully earned its Council on Accreditation (COA) Accreditation of the overall organization and Family Foster Care and Kindship Care, Counseling, Support, and Education Services and Youth Development Services. In the Final Accreditation Report provided by the COA, the Performance Quality Improvement Plan was recognized for monitoring and tracking services of internal case management and internal program outcomes. This is just another piece of Family Health & Support Network, Inc.’s performance management process.

COA envisions excellence in the delivery of human services globally, resulting in the wellbeing of children, families, and communities.   COA accredits for-profit companies and public agencies at the state, county and municipal levels.


Sections Reviewed by COA for Family Health & Support Network, Inc.:

ETH        Ethical Practice

FIN         Financial Management

GOV       Governance

HR          Human Resources Management

PQI         Performance and Quality Improvement

RPM       Risk Prevention and Management

ASE        Administrative and Service Environment

BSM       Behavior Support and Management

CR          Client Rights

TS           Training and Supervision

CSE        Counseling, Support, and Education Services

FKC        Family Foster Care and Kinship Care

YD          Youth Development Services

There are many benefits for organizations that achieve and maintain accreditation status with COA, including:

  • Establishes credibility that the organization is effective and professionally sound;

  • Demonstrates accountability in management of resources;

  • Offers national and external validation of performance;

  • Helps to focus, track, and package good service and management practices that an organization uses to operate daily;

  • Builds infrastructure to support excellence in performance;

  • Expresses concept standards and encourages work in measurable program output language;

  • Has positive impact on the workforce and on accountability;

  • Builds accountability in management by using a qualitative Self-Study process;

  • Demonstrates evidence-based practices;

  • Provides measurement tools in the form of administrative and service standards;

  • Documents practice through Self-Studies;

  • Supports positive outcomes;

  • Aligns with other performance models used in human services (i.e., Children and Family Service Review);

  • Builds staff morale;

  • Provides an external review conducted by experts from around the country and, if appropriate, validates the agency’s documentation of performance as outlined in the Self-Study;

  • Placed the organization in a strong competitive position;

  • Shows a high degree of commitment to comparing agency practices to national standards;

  • Supports federal measures and provides evidence-based documentation for consent decrees;

  • Sets standardized best practice thresholds for service and administration;

  • Creates a framework for ongoing performance quality improvement

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